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Terms and conditions

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The services referred to in these legal conditions will be provided according to these legal terms and conditions, which set out our responsibilities as a provider and your rights and responsibilities as a customer, as well as information relating to reserving foreign currencies for collection in branches.

Our Privacy Policy will be also applicable for the purpose of the protection of your personal data.

This website is operated by AGENTE DE CAMBIO EURODIVISAS DOMINICANA, S.A. (hereinafter “Globo Cambio”) a limited company with main address at Oficinas Administrativas del Aeropuerto Internacional Las Américas (AILA), Tercer nivel, Punta Caucedo, Provincia de Santo Domingo, República Dominicana and with National Tax identification number 1-30-24322-2. Authorized to act as a Money Changer - Category A, by virtue of the Fourteenth Resolution approved by the Monetary Board on July 6, 2006, and duly registered in the Superintendence of Banks with the number Z1-131-1-00-0101.

The terms of use of the websites of AGENTE DE CAMBIO EURODIVISAS DOMINICANA, S.A. (Globo Cambio) can be consulted in the Legal Notice.

I.- ONLINE BOOKINGS WITH IN-BRANCH COLLECTION: CONDITIONS.

With this service, Globo Cambio, offers you the possibility to reserve the desired currency in order to be able to withdraw it and pay for it in our branches ("booking with in-branch collection").

1. BOOKING PROCESS.

Bookings can be made via telephone, by calling the freephone number +1 829 200 8599, or on our website: http://www.globocambio.com/. Bookings through the website can be made in Spanish or English.

Only certain currencies are kept in physical stock, and so bookings can only be made for those available. An estimated time of collection depending on the availability and the place of collection will be given on the website for each currency request.

In any case, the customer must provide a valid identification card, as well as an email address and telephone number to enable Globo Cambio to contact him/her and duly deliver the booking.

Bookings may be subject to a maximum value per calendar month, quarter and year.

2. EXCHANGE RATE, FEES AND EXPENSES.

When placing a booking for in-branch collection, you will be informed by telephone or online about the estimated exchange rate (price), which is variable depending on the chosen collection branch, fees and expenses. The booking will be paid in the indicated branch on the day of collection.

It should be borne in mind that entities authorised to exchange currencies are not obliged to apply official exchange rates and may apply a commercial margin and/or fee.

3. PAYMENT METHOD.

The amount of the booking will be paid in full, in cash or by card, if this means of payment is enabled, in the chosen branch on the day selected by the user.

4. BOOKING CONFIRMATION.

Once you have placed a booking for in-branch collection and after we have accepted it, you will receive a confirmation email with the details of the transaction specifying: the approximate price, additional expenses, the method of payment, the collection address and day and time slot for collection.

In the event that the booking is not accepted by the user, no liability will arise for the user.

5. BOOKING COLLECTIONS.

The booking will be available to pick-up in the branch and on the day indicated in the confirmation email.

The booking will be delivered only to the person who made it, and so the customer must provide a valid ID.

Booking collections will be subject to compliance with the measures of due diligence and internal control applicable in compliance with the Prevention of Money Laundering and Funding of Terrorism Regulations.

6. QUALITY GUARANTEE.

Globo Cambio ensures that the currency provided is of top quality and corresponds to the currency in force in the issuing country.

7. CANCELLATION AND REIMBURSEMENT POLICY.

1. Cancellations:

The user may cancel a booking before the chosen pick-up date at the branch has expired. In no case will we charge the user.

To cancel a booking, the customer must contact Globo Cambio’s Customer Service at the freephone: +1 829 200 8599 as soon as possible, and provide us with his/her booking number.

In any case, Globo Cambio will deem the booking as cancelled if the user does not appear at the agreed branch on the pick-up date, or within the next 24 hours.

2. Returns:

Once the booking has been collected, the customer will have 15 calendar days to return it. We will only accept returns of the full amount of the transaction and the same tickets that were issued, identified by their serial number. To make a return, the customer must go to any of our exchange offices in Dominican Republic, and provide the original receipt of the exchange transaction.

Returns can be only requested by the person who made the currency exchange transaction, and the person in question will need to provide the same ID/Passport document that he/she used for the exchange transaction.

After verifying that the serial numbers of the banknotes match those from the transaction, Globo Cambio will refund the corresponding amount. Refunds will be only made in cash.

II.- CUSTOMER SERVICE.

Globo Cambio, in compliance with the provisions of the regulations applicable to its activity, informs users of:

1. There is in Globo Cambio a Customer Service Department to which users can file complaints and claims, by writing to one of the following addresses:

Postal Address: Oficinas Administrativas del Aeropuerto Internacional Las Américas (AILA), Tercer nivel, Punta Caucedo, Provincia de Santo Domingo, República Dominicana.

Website: through the contact form on our website: http://www.globocambio.com

Email: atencionclientedominicana@globocambio.com

2. Our department will attend and resolve the complaints and claims, within the term of two months from receipt, informing the user in the same way chosen by him, about the result of his procedure.

That, once the channel for filing complaints or/and claims with the Customer Service Department referred to in the previous point has been exhausted, there is an Office of User Protection of Financial Services (PROUSUARIO), dependent on the Superintendence of Banks of the Dominican Republic, which Customers may contact to process any claims regarding actions derived from the company’s activity that may breach the applicable regulations, by contacting the following addresses

Postal: Oficina Principal Prousuario, Av. 27 de Febrero esq. Abraham Lincoln, Unicentro Plaza, Primer Nivel, Santo Domingo.

Electronic mail: consultasprousuario@sib.gob.do

Webiste: https://www.sib.gob.do/atencion-al-usuario

3. That Global Exchange is subject to compliance with the regulations on transparency and protection of customers contained in Exchange Regulation of October 23rd, 2006 approved by the Superintendence of Banks of the Dominican Republic; of Law No. 183-02 that approves the Monetary and Financial Law; and the Regulation for the Protection of Users of Financial Services. It is also subjected to the legal requirements given by the Dominican Law for the Protection of Consumer Rights No. 358-05.

 

AGENTE DE CAMBIO EURODIVISAS DOMINICANA; May, 2019.

At Global Exchange we specialise in currency exchange services:

  •   310 branches in 21 countries
  •   More than 2,500 employees
  •   More than 7 million Customers a year
  •   More than 15,000 transactions a day
  •   Rendering services 24/7